Terms and Conditions

Anaqa Products Disclaimer:

Anaqa makes every effort to ensure that product images & descriptions are as accurate as possible. Please note, however, that there might be some minor differences between product images on the website and the actual product. Such variations may come about due to digitization and the photo shoots which may differ from the original products slightly.

Please bear in mind that colors in pictures may vary slightly from actual item due to the lighting during photo shoot, your device's display settings or printing quality of the product.

All details of Anaqa's products are given on the website and we make every effort to guarantee that the information provided is accurate. Customers are requested to review the product description before making an order.

Shipping Policy:

  • Shipping is free on all orders above AED 300. Shipping fee applies on orders under AED 300 according to the delivery destination.
  • Orders are shipped within 24 hours.
  • Delivery is made within 24 to 48 hours in the UAE.

Return Policy:

All products purchased from our Site can be returned within 7 days only if:

  • Exchange request is made within the stated time frame/limit.
  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The received product(s) is incorrect or differed from the original order.
  • Exchange rate for Hoodies: 30 aed for exchange + delivery charge
  • Exchange rate for T-shirts: 25 aed for exchange + delivery charge

In such cases, claims can only be entertained if they are made within 7 days of the original order date.

Please email pictures of the defective item to orders@anaqa.ae or call or whatsapp at +971542335333 within 7 days after order delivery in case to raise a dispute. Anaqa team will look at each dispute on an individual basis and will make every effort to be fair to both parties.

Once we receive the item our team will review the damage-once the dispute is settled fairly we will issue a replacement of the same value against the product mentioned or invoiced amount will be refunded to the buyer.

In case of exchange customer will be responsible for all shipping, handling costs.

Discounted Items cannot be Returned / Exchanged.

Order Cancellation

Customers paying via Credit Card or PayPal may cancel within 24 hours of placing the order. Order amount will not be refunded back instead a coupon of same value will be provided that can be used to purchase from Anaqa within next 60 days.

Anaqa may cancel orders for any reason. Common reasons may include: the item is out of stock, damage found during quality check, technical error or credit card or payment is declined is declined.

We do not store credit card details nor do we share customer details with any 3rd parties.

Please review our Privacy Policy for more details. 

Contact Us

For any further inquiries, you can contact us at:

Address: 1556 Al Rawdha 3, Ajman

Email: orders@anaqa.ae

Call/WhatsApp: +971 54 233 5333